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Visit the Duke Energy customer service page for contact information including customer service phone numbers, mailing address & many self-service options.
Everything you need to know about energy savings and information regarding energy service for your home from Duke Energy.
To reach Duke Energy by phone, call 1-800-777-9898 (North Carolina), 1-800-452-2777 (South Carolina), 1-800-521-2232 (Indiana, Ohio, and Kentucky), 1-800-700-8744 (Florida), 1-800-774-1202 (business inquiries), 1-407-629-1010 (international queries), or 711 (TTY or TDD relay services).
Choose from a variety of billing and payment options designed to make paying your Duke Energy bill simple, secure and convenient.
The Duke Energy company contact number is 1-800-777-9898. This number handles billing and payment inquiries, service questions, account changes, outage and storm reports and information. Duke Energy’s headquarters are located in Charlotte, North Carolina.
The sheet lists the four ways to report an outage: phone, text, online and through the Duke Energy mobile app, which you can download from the Apple and Android app stores before severe weather. Click on your state to save or print your cheat sheet: Carolinas. Florida. Indiana.
View current power outages in your area, estimated times of restoration or report an outage from the Duke Energy outage map.
1:23. Duke Energy customers who are experiencing electrical outages or have seen any fallen power line damages due to Hurricane Helene are encouraged to call 800-796-3766. Customers can also text ...
If you have any doubt about your home electrical system or are unsure of how to proceed, call a licensed electrician. Report a power outage, use the outage map for updates about outages in your area & find other resources to keep you informed until power is restored.
Customers can learn more about available payment arrangements and assistance programs by visiting www.duke-energy.com/extratime or calling: Duke Energy Carolinas: 800.777.9898; Duke Energy Progress: 800.452.2777