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A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service ...
service is a non-paying job performed by one person or a group of people for the benefit of their community or its institutions. Community service is distinct from volunteering, since it is not always performed on a voluntary basis and may be performed for a variety of reasons, including: . Required by a government as a part of citizenship requirements, like the mandatory "Hand and hitch-up ...
Software as a service ( SaaS / sæs / [ 1]) is a form of cloud computing in which the provider offers the use of application software to a client and manages all the physical and software resources used by the application. [ 2] The distinguishing feature of SaaS compared to other software delivery models is that it separates "the possession and ...
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ITIL describes processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific. It was designed to allow organizations to establish a baseline. It is used to demonstrate compliance and to measure improvements. There is no formal independent third-party compliance assessment available to demonstrate ...
A public service or service of general (economic) interest is any service intended to address specific needs pertaining to the aggregate members of a community. [ 1][ 2] Public services are available to people within a government jurisdiction as provided directly through public sector agencies or via public financing to private businesses or ...
Information services. Information Service (s), or information service (s) may refer to: Information broker services, provided by a company which collects data for use by a third party. Information service, a term defined by the US Communications Act of 1934. Information services, a group of services offered by a library or other institution.
v. t. e. Service management in the manufacturing context, is integrated into supply chain management as the intersection between the actual sales and the customer point of view. The aim of high-performance service management is to optimize the service-intensive supply chains, which are usually more complex than the typical finished-goods supply ...