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The FTC recently proposed a formal ban on fake reviews with penalties of up to $50,000 for businesses caught buying, selling or manipulating online reviews. Yelp has said it supports such a rule ...
A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites. There are also dedicated review sites, some of which use customer reviews as well as or instead of ...
Review bomb. A review bomb is an Internet phenomenon in which a large number of people or a few people with multiple accounts [1] post negative user reviews online in an attempt to harm the sales or popularity of a product, a service, or a business. [2] While a large number of negative reviews may simply be the result of a large number of ...
Yelp Inc. is an American company that develops the Yelp.com website and the Yelp mobile app, which publishes crowd-sourced reviews about businesses. It also operates Yelp Guest Manager, a table reservation service. It is headquartered in Columbia South Carolina . Yelp was founded in 2004 by former PayPal employees Russel Simmons and Jeremy ...
Amazon today is making a significant change to its returns policy, known as the A-to-Z guarantee, to address issues with defective products sold through Amazon’s marketplace of third-party sellers.
Two Berkeley economists have found that the tiniest changes in online restaurant reviews can make or break a restaurant. A simple half-star improvement on Yelp's 5-star rating makes it 30-49% more ...
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