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Change management is an IT service management discipline. The objective of change management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure, in order to minimize the number and impact of any related incidents upon service. Changes in ...
The definition or change of measures takes place in the Plan sub-process in cooperation with the Change Management Process. Table 2.3.1: (Sub) activities and descriptions Implementation sub-process ITIL Security Management
ITIL describes processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific. It was designed to allow organizations to establish a baseline. It is used to demonstrate compliance and to measure improvements. There is no formal independent third-party compliance assessment available to demonstrate ...
Change management ( CM) is a discipline that focuses on managing changes within an organization. Change management involves implementing approaches to prepare and support individuals, teams, and leaders in making organizational change. Change management is useful when organizations are considering major changes such as restructure, redirecting ...
Configuration management ( CM) is a management process for establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information throughout its life. [ 1][ 2] The CM process is widely used by military engineering organizations to manage changes ...
There are several formal ITIL processes that are related to release management, primarily the release and deployment management process, which "aims to plan, schedule and control the movement of releases to test and live environments", [6] and the change management process [7] In ITIL organizations, releases tend to be less frequent than in an ...
Change control. Within quality management systems (QMS) and information technology (IT) systems, change control is a process—either formal or informal [ 1] —used to ensure that changes to a product or system are introduced in a controlled and coordinated manner. It reduces the possibility that unnecessary changes will be introduced to a ...
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [ 7] and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service ...
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