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2. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [ 9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 9] These services may even be provided at the place in which the customer makes use of ...

3. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   Business and economics portal. v. t. e. CRM is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [ 1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which many ...

4. Customer success - Wikipedia

   en.wikipedia.org/wiki/Customer_success

   Customer success, customer success management, or client advocacy is a business strategy aimed at ensuring that customers achieve their desired outcomes while using a product or service. It involves proactive engagement, personalized support, and ongoing assistance to help customers derive maximum value from their investments, and refers to the ...

5. EliseAI lands $75M for chatbots that help property managers ...

   techcrunch.com/2024/08/14/eliseais-chatbots-for...

   EliseAI, a company developing a suite of AI-powered property management tools for landlords, has raised $75 million in a Series D round that values the startup at $1 billion. EliseAI is the ...

6. AMD to acquire infrastructure player ZT Systems for $4.9B to ...

   techcrunch.com/2024/08/19/amd-to-acquire...

   ZT president Doug Huang will lead the design and customer enablement teams, and both will report to AMD executive vice president and general manager, Forrest Norrod. The deal is expected to close ...

7. Chief customer officer - Wikipedia

   en.wikipedia.org/wiki/Chief_customer_officer

   A chief customer officer ( CCO) is the executive responsible in customer-centric companies for the total relationship with an organization’s customers. This position was developed to provide a single vision across all methods of customer contact. The CCO is often responsible for influencing corporate activities of customer relations in the ...

8. Outlook gets its own lightweight CRM, Outlook Customer Manager

   techcrunch.com/2016/11/14/outlook-gets-its-own...

   Outlook Customer Manager is being added today for free for those with the Office 365 Business Premium Plan, starting with those in the First Release program ahead of worldwide rollout in the ...

9. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [ 7] and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service ...