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2. Online shopping - Wikipedia

   en.wikipedia.org/wiki/Online_shopping

   An online shop evokes the physical analogy of buying products or services at a regular "brick-and-mortar" retailer or shopping center; the process is called business-to-consumer (B2C) online shopping. When an online store is set up to enable businesses to buy from another businesses, the process is called business-to-business (B2B) online shopping.

3. Customer retention - Wikipedia

   en.wikipedia.org/wiki/Customer_retention

   High customer retention means customers of the product or business tend to return to, continue to buy or in some other way not defect to another product or business, or to non-use entirely. Selling organizations generally attempt to reduce customer defections. Customer retention starts with the first contact an organization has with a customer ...

4. Web 2.0 - Wikipedia

   en.wikipedia.org/wiki/Web_2.0

   Some Web 2.0 capabilities were present in the days of Web 1.0, but were implemented differently. For example, a Web 1.0 site may have had a guestbook page for visitor comments, instead of a comment section at the end of each page (typical of Web 2.0). During Web 1.0, server performance and bandwidth had to be considered—lengthy comment ...

5. Amazon says it will now compensate consumers for defective ...

   techcrunch.com/2021/08/10/amazon-says-it-will...

   Starting September 1st, Amazon will take the claim information and notify the seller to help them address the claim. If the seller doesn’t respond, Amazon will step in to address the customer ...

6. When brands violate customer trust, it’s tough to win it back

   techcrunch.com/2019/02/27/when-brands-violate...

   Nothing is more important than the trust that we have that we have with our customers or employees or partners or our top executives,” Benioff explained. He went on to say when companies misuse ...

7. Foursquare is launching an analytics platform to help ...

   techcrunch.com/2017/03/20/foursquare-is...

   Retailers will be able to use the dashboard to see foot-traffic data across metrics like gender, age and new versus returning customers — on a national or citywide scale. They also can compare ...

8. Return merchandise authorization - Wikipedia

   en.wikipedia.org/wiki/Return_merchandise...

   Returned merchandise requires management after the return. The product has a second life cycle after the return. An important aspect of RMA management is learning from RMA trends to prevent further returns. Depending on what the rules are, the manufacturer may send the customer an advance replacement. RMAs may be minimized in a number of ways.

9. Returnmates, now Sway, bags $19.5M Series A to manage e ...

   techcrunch.com/2024/01/11/returnmates-sway-19-5m...

   Returnmates, now rebranded as Sway, is the latest to attract new venture capital for its approach to delivery and returns that focuses on the customer. The Los Angeles-based company raised $19.5 ...