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  2. Supply chain operations reference - Wikipedia

    en.wikipedia.org/wiki/Supply_chain_operations...

    Return – Processes associated with returning or receiving returned products for any reason. These processes extend into post-delivery customer support. Enable – Processes being associated with the management of the supply chain. These processes include management of business rules, performance, data, resources, facilities, contracts, supply ...

  3. Return fraud - Wikipedia

    en.wikipedia.org/wiki/Return_fraud

    Return fraud is the act of defrauding a retail store by means of the return process.There are various ways in which this crime is committed. For example, the offender may return stolen merchandise to secure cash, steal receipts or receipt tape to enable a falsified return, or use somebody else's receipt to try to return an item picked up from a store shelf.

  4. Return merchandise authorization - Wikipedia

    en.wikipedia.org/wiki/Return_merchandise...

    Returned merchandise requires management after the return. The product has a second life cycle after the return. An important aspect of RMA management is learning from RMA trends to prevent further returns. Depending on what the rules are, the manufacturer may send the customer an advance replacement. RMAs may be minimized in a number of ways.

  5. Cockroach Labs shakes up its licensing to force bigger ...

    techcrunch.com/2024/08/15/cockroach-labs-shakes...

    All customers with more than $10 million in annual revenue will now have to pay a fee based on the number of CPUs or CPU cores within the server system where the database is deployed ...

  6. Returnmates, now Sway, bags $19.5M Series A to manage e ...

    techcrunch.com/2024/01/11/returnmates-sway-19-5m...

    Returnmates, now rebranded as Sway, is the latest to attract new venture capital for its approach to delivery and returns that focuses on the customer. The Los Angeles-based company raised $19.5 ...

  7. Franki's app rewards you for posting video reviews of local ...

    techcrunch.com/2024/08/15/franki-video...

    Franki is a social discovery and video-based review app where users can interact with a community of foodies, discover local dining spots and create their Franki is a video-based restaurant review ...

  8. Service recovery - Wikipedia

    en.wikipedia.org/wiki/Service_recovery

    Service recovery is an organization's resolution of problems from dissatisfied customers, converting those customers into loyal customers. [1] It is the action a service provider takes in response to service failure. [2] By including customer satisfaction in the definition, service recovery is a thought-out, planned process of returning ...

  9. YC-backed Tablevibe’s customer surveys help restaurants ...

    techcrunch.com/2021/08/12/yc-backed-tablevibes...

    For example, Merci Marcel did an evaluation and determined that it got a 103x ROI, based on the number of customers who claimed incentives, average order value, how many people left a five-star ...