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After running SDT, kindly uninstall/reinstall its battery driver in Device Manager. Open Device Manager. Expand Battery. Right-click on battery drivers available and select "uninstall device". Once done, restart your Surface to reinstall the drivers automatically. If the issue still exists after following the above mentioned steps, kindly run ...
Hi alanbloom, Thank you for reaching out to Microsoft Community. If your Surface Book 2 is used under Consumer/Personal, you may refer to this page for the Surface Diagnostic Toolkit and choose the Surface Diagnostic Toolkit for Windows 10 Home or Windows 10 Pro under item number 2. The filename should be SurfaceDiagnosticToolkit_SA.exe.
Surface Book 2 connection to external monitor. HELP! How to connect Surface book 2 to external monitor with HDMI connection? There's only two regular USB ports and one USB C port. I bought a USB C to HDMI cable, but the screen has constant jitters with this cable. Either a bad cable I bought or can I connect through one of the regular USB ports?
Hello Community, I use a Surface Book 2, 15 inch and i7 with the Surface Dock 2. As additional monitor I have connected the new Samsung Odyssey G9 (C49G94TSSU). When I connect my Samsung C49G94TSSU via the dock (USB-C to DisplayPort Adapter) I can't choose the resolution of 5120x1440. Instead, only 3840x1080 is available.
I can direct you to Surface Live support who can help you create a repair order: 1. Use your personal Microsoft account (not your organization account) to access the following links: Contact - Microsoft Support. 2. Type Surface, press Enter, and click " Contact Support " at the bottom: 3. Select Technical Support and select the device model you ...
This is next to the Esc key. With each press, it moves through 4 levels of brightness, including off. If you have the Surface Book 2, same goes with the Fn key. Make sure it is not on. Once confirmed off, press then F1 key and F2 key to adjust the brightness of the keyboard's backlight. F1 is to decrease brightness level, while F2 increases it.
Here are some steps you can try to resolve the issue: 1. Open Device Manager and locate the Marvell Avastar Network Adapter. 2. Right-click on the adapter and select "Update driver." 3. Select "Search automatically for updated driver software" and let Windows search for the latest driver. 4.
Also, the Surface Book 2 is not designed to have its batteries replaced by the user or by a third-party service provider. Our only option for the Surface Book 2 is to send the device for service and replacement. You can check these articles for details: How to get service or repair for Surface - Microsoft Support.
To run the battery report, simply type Command Prompt on the search box next to the Windows icon and run it as an administrator. Type and enter powercfg /batteryreport. Just follow the file path to access the battery report. Once you have access to the battery report, please check the full charge capacity and its design capacity.
I lost my original windows 10 for surface book 2. I want to get back my original windows 10 for surface book 2.