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Amazon will begin to leverage generative AI to help customers better understand what customers are saying about a product, without having to read dozens of individual reviews.
After recently turning to generative AI to enhance its product reviews, e-commerce giant Amazon today shared how it’s now using AI technology to help customers shop for apparel online.
A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites. There are also dedicated review sites, some of which use customer reviews as well as or instead of ...
Amazon announced a new generative AI feature today that summarizes product reviews. Available initially to “a subset of mobile shoppers in the U.S. across a broad selection of products,” the ...
Amazon launched a new generative AI shopping assistant, Rufus, on Thursday. The chatbot is trained on Amazon’s product catalog, customer reviews, community Q&As and “information from across ...
A pair of reports from two global consumer protection groups explored the widespread use of dark patterns to sway customer actions.
Amazon's Rufus chatbot is available for select customers in the U.S. -- including some folks on the TechCrunch crew. So we tested it.
Amazon admits it has a fake review problem, but does its best to spread the blame around in a new post detailing the issue. After numerous reports for years that the online retail giant is overrun ...
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