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Please enter service address as it appears on the top portion of your bill. Use abbreviations (West = W, North = N, Street = St, Drive = Dr, etc.)
DPW's customer self-service portal provides a set of tools to help individuals monitor their water consumption, billing, and payment information (see below). The Customer Payment Portal, which launched on Oct. 1, 2022, introduces features to streamline the payment experience.
Need Help Paying Your Water Bill? DPW encourages City residents who need help paying their water bills to apply for financial assistance through the City's Water Assistance Programs. Click here to find information regarding the City of Baltimore Water4All Water Discount Program.
Baltimore City now offers customers the ability to pay online via credit card or a personal/business checking account. Online payments are available 24 hours a day, 7 days a week. Avoid the lines and pay online!
The City of Baltimore is introducing a payment website with enhanced customer service features. For more information about setting up and managing your online account, view the Payment System Frequently Asked Questions.
Welcome to Your New and Improved Baltimore Water Service Account The centralized portal for all DPW Customer online activities. As of June 17th, 2024, your DPW Account has been updated.
The information below explains how to understand your current water bill and explains the process for inquiring about water, sewer, and stormwater accounts, with the intent of resolving customer issues as quickly and fairly as possible.
Activation code: New customers must sign up using their Activation code. Customers can find their 8 character Activation code on the first page of their bill or on the second page of their New Customer Welcome Letter. The activation code in your old bills will not be valid.
BaltiMeter Billing offers customers an easy-to-read MONTHLY bill that clearly shows how much water is used, how much money is owed, and other useful information. • In addition to a new bill format, the billing cycle will change from quarterly to monthly.
The City of Baltimore is introducing a payment website with enhanced customer service features. For more information about setting up and managing your online account, view the Frequently Asked Questions below.