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2. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...

3. Customer service representative - Wikipedia

   en.wikipedia.org/wiki/Customer_service...

   Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. Qualifications include good communication, problem-solving, and computer skills.

4. Customer service training - Wikipedia

   en.wikipedia.org/wiki/Customer_service_training

   Customer service classes can be taught in a traditional classroom setting with workbooks or DVD and a trainer, through various methods of e-learning ( web based training ), or a blend ( blended learning) of the two. An advantage of classroom training, whether traditional or the synchronous form of blended learning, is that participants can ...

5. 4 ways to make DEI a key component of customer service and ...

   techcrunch.com/2021/10/20/4-ways-to-make-dei-a...

   Define your commitment. Prioritizing DEI internally allows businesses to bring together an expansive network of unique individuals with one common goal: Creating positive customer experiences that ...

6. How do startups make customer service scale into awesomeness?

   techcrunch.com/2009/08/13/how-do-startups-make...

   Good customer service is really rather simple. Until very recently Nordstrom staff when joining were given only one thing: a card with just 75 words written on it, the core of which said: “Our ...

7. Shocking confessions from people who work in customer service

   www.aol.com/article/2015/09/04/shocking...

   Good customer service is integral to any thriving business. While the businesses themselves can offer promotions or discounts to bring in new customers, only the customer service representatives ...