Search results
Results from the Tech24 Deals Content Network
Problem Management enables IT teams to prevent incidents by identifying the root cause. Learn about the overall process, benefits, and best practices.
Problem management is a core component of the ITSM framework and is the process for identifying and managing root causes and potential IT incidents. Problem management identifies and manages problems using preventative methods and identifying underlying causes to help prevent future issues.
Problem management is an 8 step framework most commonly used by IT teams. You can use problem management to solve for repeating major incidents. By organizing and structuring your problem solving, you can more effectively get to the root cause of high-impact problems—and devise a solution.
Problem management is the process of identifying, managing and finding solutions for the root causes of incidents on an IT service. Problem management is a critical aspect of IT service management (ITSM).
Problem management is a methodical approach to identify the cause of an incident and manage the life cycle of all problems. The goal of IT problem management process is to minimize the impact of incidents and eliminate recurring ones.
These 7 steps to problem management can help IT teams identify and resolve problems that show up repeatedly in their systems.
What is problem management? ITIL 4 defines a problem as “A cause, or potential cause, of one or more incidents” and the purpose of problem management as being: “…to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors.”
Problem Management is an IT service management process tasked with managing the life cycle of underlying "Problems." Success is achieved by quickly detecting and providing solutions or workarounds to Problems in order to minimize the impact on the organization and prevent a recurrence.
Problem management involves understanding causes of an incident, and how to eliminate that root cause. Learn about the roles of various team members here.
A strong problem management process helps teams identify and manage the root causes of incidents on an IT service. Done well, a consistent problem management process can keep repeat incidents from happening and stop critical incidents from happening in the first place.