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Microsoft 365 is a product family of productivity software, collaboration and cloud-based services owned by Microsoft.It encompasses online services such as Outlook.com, OneDrive, Microsoft Teams, programs formerly marketed under the name Microsoft Office (including applications such as Word, Excel, PowerPoint, and Outlook on Microsoft Windows, macOS, mobile devices, and on the web ...
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SharePoint is a collection of enterprise content management and knowledge management tools developed by Microsoft. Launched in 2001, [ 6] it was initially bundled with Windows Server as Windows SharePoint Server, then renamed to Microsoft Office SharePoint Server, and then finally renamed to SharePoint. It is provided as part of Microsoft 365 ...
Additionally, customer expectations are different, as outsourcing services to Microsoft is done to avoid problems. Thus, when issues arise, customers anticipate a rapid resolution by Microsoft. To meet these expectations, Microsoft has established dedicated BPOS and Office 365 support desks in the United States and Ireland for the EMEA region ...
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