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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
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This could include regularly scheduled check-ins with each customer service rep at every phase — day 1, 30, 60, 90, etc. — alongside a “confidence meter” to gauge how they’re feeling ...
In the customer service arena in particular, enterprises are facing a historic labor shortage. Owing to burnout, flexibility and customer satisfaction challenges, agents are quitting at a faster ...
Increased customer satisfaction. AI aids the customer service journey in multiple ways: tracking conversations in real time, providing feedback to agents and using intelligence to monitor language ...
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