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2. Customer service representative - Wikipedia

   en.wikipedia.org/wiki/Customer_service...

   They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]

3. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...

4. 4 ways to make DEI a key component of customer service and ...

   techcrunch.com/2021/10/20/4-ways-to-make-dei-a...

   Define your commitment. Prioritizing DEI internally allows businesses to bring together an expansive network of unique individuals with one common goal: Creating positive customer experiences that ...

5. Customer Service - TechCrunch

   techcrunch.com/tag/customer-service

   In the customer service arena in particular, enterprises are facing a historic labor shortage. Owing to burnout, flexibility and customer satisfaction challenges, agents are quitting at a faster ...

6. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   It is expected that artificial intelligence-based chatbots will significantly impact call centre jobs and will increase productivity substantially. [2] [3] [4] Many organisations have already adopted AI-based chatbots to improve their customer service experience. [4] [5] [3] The contact center is a central point from which all customer contacts ...

7. How Sierra is rethinking customer experience in the age of AI ...

   techcrunch.com/.../sierra-ai-agents-customer-service

   If the founders can find a way to adequately address the pitfalls of free-form, AI-driven, automated customer service agents, while staving off established enterprise competitors, it could be a ...

8. A Gen Xer with a master's degree has been looking for a job ...

   www.aol.com/gen-xer-masters-degree-looking...

   He worked at a pharmacy for a couple of years until 1998, when he landed a customer service job at a tech company. In 2006, he began working as a financial analyst for the same employer — a ...

9. AOL - Finance News & Latest Business Headlines - AOL.com

   www.aol.com/careers

   Imagine a customer-service center that speaks your language, no matter what it is. Alorica, a company in Irvine, California, that runs customer-service centers around the world… Associated Press ...