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2. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...

3. Customer service representative - Wikipedia

   en.wikipedia.org/wiki/Customer_service...

   They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]

4. Remote work - Wikipedia

   en.wikipedia.org/wiki/Remote_work

   The United States Marine Corps began allowing remote work in 2010. Remote work (also called telecommuting, telework, work from home —or WFH as an initialism, hybrid work, and other terms) is the practice of working from one's home or another space rather than from an office.

5. Customer Service - TechCrunch

   techcrunch.com/tag/customer-service

   A company may have a good contact center, but ideally they are able to help customers before they need to make a call. Operative Intelligence helps contact centers figure out… Enterprise

6. Level AI applies algorithms to contact center pain points

   techcrunch.com/2024/07/23/level-ai-applies...

   In 2019, Nagar founded Level AI, which offers a suite of AI-powered tools to automate various customer service tasks. The platform can score contact center agents on metrics like total ...

7. Best practices as a service is a key investment theme to ...

   techcrunch.com/2021/02/01/best-practices-as-a...

   What best-practices-as-a-service platforms like all the aforementioned do is enforce guardrails against compromising key functionality for other goals. Maybe you want that massive picture of an ...

8. Kraft Foods Inc. - Wikipedia

   en.wikipedia.org/wiki/Kraft_Foods_Inc.

   Kraft Foods Inc. (/ ˈ k r æ f t /) was a multinational confectionery, food and beverage conglomerate. [4] It marketed many brands in more than 170 countries. Twelve of its brands annually earned more than $1 billion worldwide: Cadbury, Jacobs, Kraft, LU, Maxwell House, Milka, Nabisco, Oreo, Oscar Mayer, Philadelphia, Trident, and Tang. [5]

9. Kraft Heinz to add 150 jobs in DeKalb with new distribution ...

   www.aol.com/finance/kraft-heinz-add-150-jobs...

   Packaged foods giant Kraft Heinz plans to open a $400 million, 775,000-square-foot distribution center in DeKalb in 2025, the company said Thursday. The Jell-O and Lunchables maker said the ...