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We put together this post to outline troubleshooting steps to resolve internet issues including intermittent and slow speeds as well as details to include when asking the Community for assistance. This post is closed to comments, if you need assistance, please Ask a Question.
If your services are currently impacted, you can check for known issues impacting your local service area by logging in to your account at Spectrum.net, downloading the My Spectrum App for Android or Apple devices, or visiting Outage Information and Troubleshooting. Tagged: Internet. Troubleshooting. My Spectrum App.
Seasonal Status or seasonal hold is a program where, once a year for a fixed amount of time (2-9 months) you can put your Spectrum services on hold while you are away from the location. This is usually for situations likes vacation homes, or if you will be away for an extended time. The advantage is that regular service resumes at the ...
An IPv4 address is a 32-bit address composed of 4 octets. An IPv6 is a 128-bit address and consists of 32 hexadecimal characters composed of the numbers 0 through 9 and the letters A through F. Example of an IPv4 address: 24.128.21.12. Example of an IPv6 address: 24da:db8:ac10:fe01:2aa:ff:fe00:56ab.
You are currently viewing the Spectrum Community Archives This content may be outdated or inaccurate All posts are closed and commenting has been disabled If you have a question or comment, please start a new post (registration is required) Leave the Archive
How do I cancel services?
Is email automatically available to everyone who has spectrum internet? I've had internet service for 4-5 years and I just recently found out there's a supposed @twc.com email address for spectrum customers. If true how does one initially set email up? I've tried the self care instructions from a prior question but my login credentials don't work.
We have advanced search options to make it easier to locate posts, questions and answers on this community. More information can be found at Advanced Search Options. If you are looking for something specific, please check if someone else has already asked or answered the same question. You are currently viewing the Spectrum Community Archives ...
If you go to Spectrum.net ... 507 Internet; 319 Watch TV; 245 ... 96 My Spectrum Account; 660 The Archives ...
I want to add IPv6 support for the network and VLANs. What is the Prefix or Network length provided by Spectrum, /56, /60 or /64? I cannot find any documentation or FAQs explaining what addresses the Spectrum DHCPv6 server gives out for residential customers. A /64 is not the recommended length since it cannot be subnetted for use with VLANs.