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Learn how to sign up and use Netflix. Get help with account issues, troubleshooting and questions.
To contact us through the app, you'll need to download the app to your device and then sign in to your account. Use this article for a step-by-step guide.
Learn how to update or change your Netflix payment method, resolve payment issues, or investigate unexpected charges.
If you use a Netflix gift card or some other payment method, contact Netflix customer service to recover your sign-in information. Use your payment method to get access to your account. Go to netflix.com/LoginHelp, choose "I don't remember my email or phone" and follow the instructions.
Adding a phone number to your account makes sign-in easier, improves account security, and can help you get back into your account if you ever forget your password. To add, change or delete a phone number: Go to the Change phone number page. You may need to sign in if you haven’t already.
We're here to help if you need it -- for the fastest answer to your questions, we encourage you to reach out to our customer service. Visit the Help Center for more info or contact us. If you have a request for a TV show or movie, see Request TV shows or movies. Service Provider:
Netflix freezes, stops responding, or gets stuck loading, but device isn't frozen. Video freezes but sound keeps playing. Can't sign in to Netflix. If you are experiencing a Netflix error, use this article to resolve the issue.
You'll see either a link to guide you through the cancellation process or instructions to contact your payment partner to cancel. Canceling before end of billing period. If you cancel with time left in your billing period, you can use Netflix until the end of the billing period.
Update or change your Netflix password, email address, phone number, or billing information.
Leer hoe je je registreert en Netflix gebruikt. Krijg hulp als iets met je account niet lukt, als je een probleem wilt oplossen of als je vragen hebt.