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Purchasing via DMs also gives users access to in-app chat support, Meta says. “You can now buy products from small businesses and track your order in chat on Instagram in the U.S.,” Zuckerberg ...
For the first time, they’ll also be able to connect live customer service reps with common requests or inquiries they receive through Instagram. Brands have been able to respond to customers on ...
Image Credits: Instagram. Meta CEO Mark Zuckerberg announced today that the company is launching a new broadcast chat feature on Instagram called “Channels.”. The feature lets creators share ...
Meta revealed Meta AI in September 2023 and has spent the last few months adding the chatbot to products like Facebook Messenger and WhatsApp, so adding it to Instagram seems like a no-brainer ...
8:00 AM PST • March 1, 2021. Comment. Image Credits: Instagram. Instagram today announced it’s adding a much-requested feature to its app with the launch of “Live Rooms,” which allow up to ...
Instagram is adding two new enhancements to its livestreaming toolset. Starting today, creators can schedule their Live broadcasts up to 90 days in advance, and share the fact they’re doing so ...
They may work in an office with a call center or in retail. [ 1][ 2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [ 3]
Instagram announced today that it’s rolling out the ability for users to edit their direct messages for up to 15 minutes after sending them. The company also announced that users will soon also ...