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Live chat software enables businesses to communicate with website visitors in real time, answering questions, providing support and guiding them through the customer journey.
Discover why live chat is quickly becoming a standard customer support tool and find the best live chat support tools to use this year.
We'll show you self-help options first. Additional help is available if you need it, including live chat with a Microsoft specialist.
Live chat support tools generally appear as a pop-up on your website or in your app. When someone opens the chat window, they’re able to type in their message and send it to your support team. The interaction on the customer's end all takes place in the chat window.
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Live chat support is a way for customers to get help through instant messaging platforms. It happens on a 1:1 level, often via a company’s website. Live chat can take a few forms. For example, it can be a proactive chat pop-up— think of a chat box appearing on your screen and asking if you need help.
The ultimate guide to live chat support. A great customer experience is about meeting people where they already are, and our comprehensive live chat guide is here to help you do just that.
Live chat software allows a customer conversation to happen in real time on a business’s website, mobile app, or messaging channels like Messenger, WhatsApp, and Slack. Customers can quickly get help using the channels they like the most, leading to a positive customer experience (CX).
LiveChat is the fastest way to support your customers. LiveChat can help you to solve problems right as they appear. Once a customer asks you a question, you can respond in seconds. It’s fast and makes for one amazing customer service.
Instant and frictionless, live chat is a great way to create an omni-channel support system for your customers. It’s a painless way for them to get urgent questions answered, which can help boost conversion rates. Here are a few reasons you’ll want to install a live chat software on your site: