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2. Business continuity planning - Wikipedia

   en.wikipedia.org/wiki/Business_continuity_planning

   Business continuity planning life cycle. Business continuity may be defined as "the capability of an organization to continue the delivery of products or services at pre-defined acceptable levels following a disruptive incident", [1] and business continuity planning [2] [3] (or business continuity and resiliency planning) is the process of creating systems of prevention and recovery to deal ...

3. Managed services - Wikipedia

   en.wikipedia.org/wiki/Managed_services

   Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions, ostensibly for the purpose of improved operations and reduced budgetary expenditures through the reduction of directly-employed staff. [ 1][ 2][ 3] It is an alternative to the break/fix or on-demand ...

4. Service Design Package (ITIL) - Wikipedia

   en.wikipedia.org/wiki/Service_Design_Package_(ITIL)

   The Service Design Package ( SDP) contains the core documentation of a service and is attached to its entry in the ITIL Service Portfolio . The SDP is described in the book Service Design, one of the five books that comprises the core of ITIL . The SDP follows the lifecycle of a service from when it is first suggested as a possibility to when ...

5. Business plan - Wikipedia

   en.wikipedia.org/wiki/Business_plan

   v. t. e. A business plan is a formal written document containing the goals of a business, the methods for attaining those goals, and the time-frame for the achievement of the goals. It also describes the nature of the business, background information on the organization, the organization's financial projections, and the strategies it intends to ...

6. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [ 7] and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service ...

7. Subscription business model - Wikipedia

   en.wikipedia.org/wiki/Subscription_business_model

   Subscription business model. The subscription business model is a business model in which a customer must pay a recurring price at regular intervals for access to a product or service. The model was pioneered by publishers of books and periodicals in the 17th century, [1] and is now used by many businesses, websites [2] and even pharmaceutical ...