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Configuration Management (CM) is an ITIL-specific ITSM process that tracks all of the individual CIs in an IT system which may be as simple as a single server, or as complex as the entire IT department. In large organizations a configuration manager may be appointed to oversee and manage the CM process.
ITIL describes processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific. It was designed to allow organizations to establish a baseline. It is used to demonstrate compliance and to measure improvements. There is no formal independent third-party compliance assessment available to demonstrate ...
A configuration management database ( CMDB) is an ITIL term for a database used by an organization to store information about hardware and software assets (commonly referred to as configuration items ). It is useful to break down configuration items into logical layers. [ 1] This database acts as a data warehouse for the organization and also ...
The term configuration item ( CI) refers to the fundamental structural unit of a configuration management system. [ 1] Examples of CIs include individual hardware or software components. The configuration-management system oversees the life of the CIs through a combination of processes and tools by implementing and enabling the fundamental ...
In configuration management, a baseline is an agreed description of the attributes of a product, at a point in time, which serves as a basis for defining change. [ 1] A change is a movement from this baseline state to a next state. The identification of significant changes from the baseline state is the central purpose of baseline identification.
Software configuration management ( SCM ), a.k.a. software change and configuration management ( SCCM ), [ 1] is the software engineering practice of tracking and controlling changes to a software system; part of the larger cross-disciplinary field of configuration management (CM). [ 2] SCM includes version control and the establishment of ...
Table 2.3.1: (Sub) activities and descriptions Implementation sub-process ITIL Security Management Activities Sub-activities Descriptions Implement Classifying and managing of IT applications Process of formally grouping configuration items by type, e.g., software, hardware, documentation, environment and application.
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [ 7] and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service ...