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2. ITIL - Wikipedia

   en.wikipedia.org/wiki/ITIL

   ITIL describes processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific. It was designed to allow organizations to establish a baseline. It is used to demonstrate compliance and to measure improvements. There is no formal independent third-party compliance assessment available to demonstrate ...

3. Change management (ITSM) - Wikipedia

   en.wikipedia.org/wiki/Change_management_(ITSM)

   Change management (ITSM) Change management is an IT service management discipline. The objective of change management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure, in order to minimize the number and impact of any related incidents ...

4. Change management - Wikipedia

   en.wikipedia.org/wiki/Change_management

   Change management ( CM) is a discipline that focuses on managing changes within an organization. Change management involves implementing approaches to prepare and support individuals, teams, and leaders in making organizational change. Change management is useful when organizations are considering major changes such as restructure, redirecting ...

5. ITIL security management - Wikipedia

   en.wikipedia.org/wiki/ITIL_security_management

   ITIL security management describes the structured fitting of security into an organization. ITIL security management is based on the ISO 27001 standard. "ISO/IEC 27001:2005 covers all types of organizations (e.g. commercial enterprises, government agencies, not-for profit organizations). [ 1] ISO/IEC 27001:2005 specifies the requirements for ...

6. Change management (engineering) - Wikipedia

   en.wikipedia.org/wiki/Change_management...

   Change management (engineering) The change request management process in systems engineering is the process of requesting, determining attainability, planning, implementing, and evaluating of changes to a system. Its main goals are to support the processing and traceability of changes to an interconnected set of factors.

7. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [ 7] and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service ...