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2. ITIL security management - Wikipedia

   en.wikipedia.org/wiki/ITIL_security_management

   SLAs define security requirements, along with legislation (if applicable) and other contracts. These requirements can act as key performance indicators (KPIs) that can be used for process management and for interpreting the results of the security management process. The security management process relates to other ITIL-processes.

3. Change management (ITSM) - Wikipedia

   en.wikipedia.org/wiki/Change_management_(ITSM)

   Change management is an IT service management discipline. The objective of change management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure, in order to minimize the number and impact of any related incidents upon service. Changes in ...

4. ITIL - Wikipedia

   en.wikipedia.org/wiki/ITIL

   ITIL describes processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific. It was designed to allow organizations to establish a baseline. It is used to demonstrate compliance and to measure improvements. There is no formal independent third-party compliance assessment available to demonstrate ...

5. Change management - Wikipedia

   en.wikipedia.org/wiki/Change_management

   Change management ( CM) is a discipline that focuses on managing changes within an organization. Change management involves implementing approaches to prepare and support individuals, teams, and leaders in making organizational change. Change management is useful when organizations are considering major changes such as restructure, redirecting ...

6. Event management (ITIL) - Wikipedia

   en.wikipedia.org/wiki/Event_management_(ITIL)

   Event Management, as defined by ITIL, is the process that monitors all events that occur through the IT infrastructure. It allows for normal operation and also detects and escalates exception conditions. An event can be defined as any detectable or discernible occurrence that has significance for the management of the IT Infrastructure or the ...

7. Release management - Wikipedia

   en.wikipedia.org/wiki/Release_management

   There are several formal ITIL processes that are related to release management, primarily the release and deployment management process, which "aims to plan, schedule and control the movement of releases to test and live environments", [6] and the change management process [7] In ITIL organizations, releases tend to be less frequent than in an ...

8. Performance indicator - Wikipedia

   en.wikipedia.org/wiki/Performance_indicator

   A performance indicator or key performance indicator ( KPI) is a type of performance measurement. [ 1] KPIs evaluate the success of an organization or of a particular activity (such as projects, programs, products and other initiatives) in which it engages. [ 2] KPIs provide a focus for strategic and operational improvement, create an ...

9. Change management (engineering) - Wikipedia

   en.wikipedia.org/wiki/Change_management...

   Change management (engineering) The change request management process in systems engineering is the process of requesting, determining attainability, planning, implementing, and evaluating of changes to a system. Its main goals are to support the processing and traceability of changes to an interconnected set of factors.